We carefully prepare all our models for you and present them to your liking. We hope you will wear it with pleasure. However, if your preferences change, you can request a free return or exchange within 14 business days from the delivery date.
The products you want to return or exchange must be unworn, otherwise we reserve the right to refuse the return and exchange. Products must be sent to us in the original box and packaging.
If you exceed the return and exchange period, unfortunately, no transaction can be made.
Regarding your order you want to return and exchange; It is enough to send an e-mail to [email protected] with your order number, stating the reason.
If you wish, you can also contact us on +90 850 888 888 00 12 Whatsapp line. We will send you a shipping code for free shipping.
The last stage in the return or exchange process is that our quality control unit examines the cargo after receiving it and gives you a positive or negative return.
It may take up to 14 business days for your money to be transferred to your bank account in return transactions.
The preparation time for orders placed on www.jabotter.com is 2-3 business days.
This period may be extended depending on the stock status of the products.
For orders placed after 09:00, the first preparation day is the day after the order is placed.
Delivery time for long-distance orders throughout Turkey may vary depending on how often the cargo company visits the region.
For international orders, we make delivery partnership with DHL cargo.
Delivery time is 3-10 business days. It may vary depending on your country and region.
We do our best to deliver your orders in the fastest and safest way.
If you want to change your order, regarding the order you want to change; It is enough to send an e-mail to [email protected] with your order number, stating the reason.
You can also contact us via Whatsapp line +90 850 888 888 00 12. We will send you a shipping code for free shipping. We will do our best to meet your request.
LATE RETURNS AND INCOMPLETE RETURNS
If you have not received your refund within 14 business days after the return has been approved, please check your bank account first. We then recommend that you call your credit card company or bank, as some processing time may be required for the refund to be officially issued.
If despite these steps you still have not received your refund, please feel free to contact us via email so that we can investigate further.
We provide free return codes for all orders across Turkey and we partner with Mng Kargo for delivery.
All cargoes sent from a non-contracted cargo company will be rejected by us.
If you choose to return your product(s) to us via the courier or courier company of your choice, we cannot be held responsible for any loss or damage that may occur during transit.
There is no return service for overseas orders.
Regarding Custom Made products, unfortunately, we regret to inform you that we cannot offer a return or exchange service as they are produced individually.
However, you can only cancel the order of a custom-made product if a defect is detected in the product.
Please contact us within 5 days of receiving your custom-made product and noticing the defect so that we can make a detailed assessment. If we conclude that the product is defective, you will either receive a full refund or we will provide a remanufacture and deliver a perfect product.
However, if the product is found to be defective, we will contact you regarding the return of the product.
Unfortunately, return and exchange service is not available for orders made from abroad. However, if our valued customer visits Turkey in the near future, we can help you make an exchange from our store within 60 business days.
Please note, the items you wish to return or exchange must be unworn, otherwise we reserve the right to refuse the return and exchange. Products must be brought to us in the original box and packaging.